Last updated: August 22, 2026
We want you to love what you ordered! If something isn't right, here's how we handle it.
Returns
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition received.
Non-Returnable Items
- Items marked as final sale
- Opened or used toys for hygiene/safety reasons
- Digital products
- Handmade clothing and accessories — many of these items are one of a kind and cannot be exchanged or returned unless they arrive damaged or defective
How to Start a Return
Email us at [your email address] with your order number and reason for return. We'll respond within 2 business days with next steps.
Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days.
Exchanges
We only replace items that are defective or damaged. Please note that many of our handmade clothing items and accessories are one of a kind and cannot be exchanged for a different item.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.